The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.
Website users acknowledge they have read the present terms, agree with them and undertake to comply with them. We feel we have the obligation to keep our customers always informed and secured. For this reason, we would like to inform our e-shop customers on the following topics:
A. PERSONAL DATA PROTECTION
In order to perform any transaction through the CUTCUUTUR e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address. All online payments take place under the security of paypal.
Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.
What is a Cookie?
A Cookie is a small text file that a website stores on your PC, telephone or any other device, with information about your navigation on that website. Cookies are necessary to facilitate browsing and make it more user-friendly, and they do not damage your computer.
While this Policy uses the general term “Cookies”, as they are the main method for storing information used by this website, the browser’s “Local Storage” space is also used for the same purposes as the Cookies. All the information included in this section is also applicable to this “Local Storage”.
What are Cookies used for on this website?
What are Cookies NOT used for on this website?
We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc. in the Cookies we use.
Who uses the information stored in Cookies?
The information stored in the Cookies from our website is used exclusively by us, except for those identified below as “third-party cookies”, which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these “third-party cookies” are used are to obtain access statistics and to guarantee the payment transactions that are carried out.
B. ITEM TO BE SOLD
Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name of the relevant product.
C. ORDERING PRODUCTS AND CONSUMER PROTECTION
Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.
You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.
D. PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP
You need to fill in the special form with the necessary data in order to enter into the sales agreement.
CUTCUUTUR e-shop provides you with the following alternative ways of payment:
- By Paypal
- By debiting your credit card via Piraeus ePOS Paycenter for more secure. (VISA – MASTERCARD – AMERICAN EXPRESS – DISCOVER)
- By cash on delivery (only for Greece), upon receipt of the products.
- By direct bank transfer
Prices indicated in the relevant catalogues under each product are VAT-inclusive (24%), whereas CUTCUUTUR reserves its right to readjust the prices without prior notification to the consumers.
NOTE: Customers outside of the EU may be subject to extra charges that may occur from currency exchange, customs clearances, import duties, product limitations and other local requirements for which our company bears no liability.
Upon sending of the order form, consumers receive online a copy of their order that they may save.
E. METHOD – TIME – COST OF DELIVERY
Free shipping on all orders above 150€ (including VAT) in EU. Orders below the minimum incur a shipping cost of 20€ for a 5-7 days* delivery inside EU and of 35€ for delivery in the rest of the world** using Greek Post.
Free shipping on all orders. Delivery time is 2-3 working days* using IDP COURIER. We also provide the ability to pay on delivery.
Upon delivery, carefully check the condition of the goods and ensure that their packaging is intact, in order to identify any visible damage that may have occurred during shipping.
*During sales period and bazaars delivery times might be higher due to high volume.
**Delivery time varies according to the destination.
F. CONSUMER RIGHTS
1. DETAIL GUIDE ON PRODUCT RETURNS
You have the right to return your order in whole or in part within a time-limit of 10 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product.
In order to perform your right of withdrawal, you should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.
In case you wish to return any purchased products, you need to send the products to be returned to the following address:
PAPAIOANNOY – PATSIOS P.C.
INDUSTRIAL PARK OF THERMI
ΖIP CODE 57001-P.O.BOX 60249
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue. ‘CUTCUUTUR’ is not responsible for damages made by others due to transfer and delivery.
In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 10 working days from the date we shall receive the product. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us.
2. RIGHT OF REPLACEMENT
For the purchases made from Greece the company will be chearged the shipping cost. Please contanct us to inform us about the product you wish to change and the new one you want to recieve. The courier will pick up your old package upon delivery of the new one.
The company cannot provide replacement service for the purchases made from abroad. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company’s error, then the company shall bear the relevant return cost. (Options for return: a) crediting of account b) refund of money).
3. FORCE MAJEURE
If, due to force majeure (i.e. adverse weather conditions, strikes, etc.), we fail to deliver you the products within the set time-limit, we will contact you through e-mail in order for you to confirm whether you wish the completion of you order or not, under said circumstances. Cutcuutur shall not be liable for any situation arising without its fault and shall do whatever is possible for your best service.
4. MODIFICATION OF TERMS
The website www.cutcuutur.com reserves the right to modify or renew the terms and conditions regarding transactions. The company undertakes to update the present text for any modification of or addition to the terms.